Our goal is to provide quality medical care in a timely manner. In order to do so, we have had to implement an appointment/cancellation/refund policy. 

This policy enables us to better utilize available appointments for our patients needing immediate care

FEES:

Patients agree to pay the visit/procedure fee in full according to the fee schedule.

Patients are required to pay their account balances to zero (0) prior to receiving further services by our practice.

CANCELLING YOUR APPOINTMENT:

In order to be respectful of the medical needs of other patients, please be courteous and call the office promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

To cancel appointments, please call (833) 408-8326 or email at [email protected]. If you do not reach the receptionist you may leave a detailed message on the voicemail. If you would like to reschedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call. You can schedule your appointment online here.

NO-SHOW POLICY:

A “no-show” is someone who misses an appointment without calling 24 hours in advance to cancel. “No-shows” inconvenience those individuals who need access to medical care in a timely manner, as well as the physician. A failure to show up at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.

Late cancellations will be considered as a “no-show”. Cancellations made more than 24 hours in advance of your scheduled appointment time will not be assessed a cancellation fee.

No-Show Fee: $25

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REFUND POLICY:

If Happy Sol Health Clinic owes you a refund due to an overpayment or credit balance, we will issue a refund after our billing department has verified it. 

Provided there are no other balances owed to Happy Sol Health Clinic, we will credit your credit card or issue a cash refund, depending on how you made your initial payment.​

No refunds shall be issued after a provider has performed his/-er services, i.e., after consultation, therapy session, and/or procedure with/performed by a provider.

THIRD-PARTY POLICY:

If you are paying for services for someone other than yourself, you, the payer, understand you are paying for medical fees on behalf of someone else. You understand you will receive no direct benefit from this transaction or the medical services provided. You also understand you are waiving your right to dispute this charge with your bank for claims of services not received by cardholder or other similar claim of non-service.

For questions please contact us via email at [email protected] or by phone at (833) 408-8326.